Refunding Transactions

If the refund is being given within 3 days of the purchase, see "Reopen Check."

If the refund is being given after 3 days from the purchase, see "Return."

Reopen Check

1. Click the arrow at the bottom of the left function bar to enter the management functions page.

2. Click "Next Level."

3. Click on "Reopen Check."

4. Find the check you want to reopen in the right window and select it.

5. Click on the "Select All" button.

6. Click the trash can button to remove those items from the order

7. Click the up arrow on the left function bar and select print to finalize the refund.
a. This will print a receipt for $0.00

Return

1. Click the *down* arrow on the left function bar to enter the management functions page.

2. Click on "Return".

3. Select the item you wish to give a refund for the same way you would ring it up for purchase. This will add an item with a negative price to their order.

4. Press “Pay”

5. Select the payment method they used before

6. Give them cash back or have them scan/swipe their card to get credit back onto their account