Open Transactions
This function allows you to see which transactions are open.
Open Transactions refer to checks on which payment has not yet been collected and, as a result, have not yet been finalized. Transactions should not typically be left open, except for at the Skyroom. At all other locations, these steps will be followed to correct issues with orders and will not be part of the normal workflow.
Open transactions can be viewed on the right side of the main screen on the register:
These checks can be closed by choosing one of them and submitting payment:
Changes can also be made to a check before it is closed. If the check needs to remain open before payment is collected, you can save any changes by choosing "Send" of "Print". To discard any changes, choose "Cancel".
If an entire check needs to be deleted without payment, first choose "Select All" and then select the Trash icon to delete the entire check.
When all checks have been closed, the list on the right will be empty.
At times, a list of orders will appear in the section for open transactions which were not made by any employee on the registers. These checks will be labeled as "Mobile, M" and will have a mobile order number. If these checks remain in the list of open transactions, an error has occurred which should be reported to the Dining Technology Group.
