We want to make your event planning process as easy as possible! Here are some frequently asked questions to help as you prepare to order:
Q: Do I have to place an order, or do you have items I can just come in and pick up?
A: We do often have items on hand, such as brownies and cookies, as well as the BYU Dairy items available through our Creamery Takeaway section. However, most items do need to be ordered in advance.
Q: How much notice do you need for orders?
A: We prefer 3 days’ notice for placing orders to guarantee we can get everything you want. However, many items can still be ordered with just 2 days’ notice, and we can get brownies, cookies, fruit trays, and vegetable trays as long as you call before noon one business day before your order.
Q: How do I place an order?
A: We are happy to take orders over the phone at 801-422-5001 or in person at our office in WSC 5562. Additionally you can fill out this online submission form Order Form and email it to us at firstname.lastname@example.org.
Q: Do you require a deposit or the full payment at the time I place an order?
A: We do not require any payment until you come to pick up your order, but you are also welcome to pay ahead of time.
Q: What is included in my order?
A: BYU Food-To-Go is classified as takeaway catering, so unfortunately we do not offer set up or service at your events, but we do have delivery service available. Your food order does not automatically include any paper products or serving utensils. However you are welcome to add those items to your order (see prices on our menu).
Q: Does anything need to be returned after I pick up my order?
A: Most items come in disposable pans or boxes, but we do have some equipment that needs to be returned. Thermoses, insulated hot boxes, coolers, and other non-disposable equipment will need to be returned by noon the business day following your order.
Disclaimer: While we do offer gluten-free and nut-free items, we are not a certified gluten-free or nut-free facility.