BYU Catering
5562 WSC, Brigham Young University      Phone: (801) 422-5001

Policies


GENERAL INFORMATION:
Thank you for considering BYU Catering to assist you with your event. BYU Catering is a self-financing department – no tithing or tuition funds are used for our services, and BYU Dining Services makes a financial return to the University. When you choose BYU Catering, you are giving back to Brigham Young University.

The following policies and procedures are designed to assure a successful and well-organized event. The menus included on this website are only suggestions; we are happy to customize a menu to fit your specific needs. Your event is important to us and we will do everything possible to meet your budget and create a personalized menu for your special occasion.

Our consultants can give you additional information and helpful tips in planning your event. They can arrange a meeting with our banquet chef to assist you with your catered menu if necessary.

CONTACT INFO:

Office:

(801) 422-5001

Fax:

(801) 422-0907

E-mail:

catering@byu.edu

Website:

http://dining.byu.edu/catering/

Address:

Brigham Young University
Dining Services - Catering
5562 WSC
PO Box 27901
Provo, UT. 84602-7901

FACILITIES
BYU Catering will not accept your event until a room reservation has been made. On-Campus reservations are made through BYU Campus Scheduling, (801) 422-3134. Reservations for the Skyroom are made through BYU Catering, (801) 422-5001. Visual needs (projectors, screens, etc.) can be made through the Office of Information & Technology, (801) 422-4000. Rooms are available in the Wilkinson Student Center and most other buildings on campus.
Additional fees apply to university events held off campus. A transportation fee will be assessed for each event.

For events in the Skyroom Restaurant we require a minimum food purchase of $8 per person for any event. The Skyroom seating capacity is 144 guests. Casual Dining is not available in the Skyroom.

For banquets held at Spring Haven or Timpanogos Lodge, please speak with a consultant about serving style options. The Timpanogos Lodge seating capacity is 100 guests.  The customer is responsible for all table and chair setup at Spring Haven and Timpanogos Lodge. BYU Catering suggests reserving a backup location on campus for events at Spring Haven or Timpanogos Lodge during the months of November – March. BYU Catering reserves the right to refuse service when we deem conditions too hazardous to travel up to these locations.

PLANNING
To ensure the menu of your choice, please plan your events as early as possible. We recommend finalizing your menu selection 2 weeks in advance. An estimated attendance count is needed at this time. Every effort is made to accommodate all catering requests. Events scheduled with less than the requested lead time are subject to a limited menu and service availability. Please let our consultants know of any program or special needs during your event, to assure the best possible timing of your event.

CONFIRMATION GUEST COUNTS
A guaranteed count of attendance is required 3 business days prior to your event. Count changes less than 3 business days will result in additional charges. With increases in count, there will be no guarantee those additional guests will receive the same menu as the rest of the party. BYU Catering only supplies enough food for the guaranteed number of guests given. BYU Catering does not provide a “buffer”, and you will be billed for the final guarantee or the number of guests served, whichever is greater.

CANCELLATION POLICY
Cancellations must be made 3 business days prior to your event. Cancellations after this deadline will result in a cancelation fee.

PRICES
BYU Catering will confirm prices when you finalize your menu with our office. All prices quoted by our Catering Consultant in a written price quote will be honored. Events requiring extended service hours are subject to an additional cost.

PAYMENT
Payment is due at the time of service. BYU Departments and YSA Wards & Stakes will be billed through the campus financial system. Other groups may make arrangements prior to the event if billing is needed. We accept payments made by cash, check or charge (Visa, American Express, Discover or MasterCard).

GRATUITIES/TAXES/CHARGES

BYU does not require a gratuity, but gratuities are appreciated and strictly optional for all groups using our services. All gratuities are paid to our student employees. The industry standard is 18%.

Campus Departments are not required to pay tax. All other groups are subject to pay Utah state sales tax on their order. Groups with tax-exempt status must supply our office with a copy of your certificate and your tax-exempt number when placing the order.

BYU Catering does not add the current industry standard 18% service charge. However, we reserve the right to assess additional charges to an event for services that exceed our normal expected costs. These costs may include items such as special centerpieces, extra linens, travel costs, etc.

SUBSTITUTIONS & MULTIPLE ENTREE SELECTIONS
Substitutions may be made for dietary or religious purposes. Substitution changes exceeding 10% of the guarantee number will require an additional charge. All substitution changes must be confirmed at the time of guarantee.

If multiple entree selections are desired, a $1.00 per person charge will be assessed for each additional entree selection.
The patron is responsible for providing nametags or place cards that indicate entree selections. Remember, only the guarantee number of entrees will be prepared.

PERISHABLE FOOD POLICY
Any food removed from the location of the event becomes the responsibility of the event holder. BYU Catering is not responsible or liable for the quality or safety of items removed from the event. BYU Catering must approve all food and/or beverages brought into an event by the patron prior to the event. Charges incurred for the service of these products will be added to the billing. BYU Dining is the broker for all food and beverage served on campus.

FOOD ALLERGY DISCLAIMER
Brigham Young University Dining Services makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Every effort is made to instruct our food production staff on the severity of food allergies. In addition, we label items with possible allergen-containing ingredients; however, there is always a risk of contamination. There is also a possibility that manufacturers of the commercial foods we use could change the formulation at any time, without notice. Customers concerned with food allergies need to be aware of this risk. Brigham Young University Dining Services will not assume any liability for adverse reactions to foods consumed, or items one may come in contact with while eating at any University establishments. Students with food allergies are encouraged to contact BYU Dining Services (801-422-4935) for additional information and/or support.

Please contact the Dining Services director’s office at (801) 422-4935 with any questions regarding these policies. Please contact the Catering office at (801) 422-5001 with questions regarding this site.

SKYROOM WEDDING POLICIES
Please visit our wedding website for policies
http://dining.byu.edu/skyroomweddings/





BRIGHAM YOUNG UNIVERSITY | BYU DINING SERVICES